People were supported by staff that underwent a comprehensive induction process to familiarise themselves with the provider’s policies, people and the roles and expectations of the role. One staff member told us, “The induction was really good and allowed me to know how to work with the person we support, it was really helpful. I shadowed someone for three days, because I already have experience in this industry.” Induction training was delivered in line with the Care Certificate. The Care Certificate is an agreed set of standards that sets out the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors.’ Inductions covered for example, roles and responsibilities, equal opportunities, equality and diversity, fire safety, complaints and safeguarding. 

The provider had implemented comprehensive and robust risk management plans to keep people safe. Risk management plans clearly documented the current control measures in place, additional control measures and recommendations, the calculation of risk and the probability and severity of the risk. Risk management plans were reviewed regularly to reflect people’s changing needs and covered, for example, medicines, finances, mealtimes, personal care and travelling. 

Transforming care in the community for people with learning disabilities, autism and mental health requires continuous support, which should include; integration, participation, inclusion and empowerment to make choices.

The organisation has been a home care provider for the London Borough of Wandsworth since December 2017, and has now branched out to be a provider of supported living accommodation for people with learning disabilities, mental health and autism related conditions too.